Coordinate service requests, assignments, inspections and work completion across office and field teams.
Discuss your operational workflowInfoGraph helps organizations implement software workflows that make responsibilities and work status clear. We connect requests and work orders to the relevant location or asset, with the forms, permissions and approval steps your teams need.
We use Esri tools and configure ArcGIS Solutions where they fit the requirement. We begin with your ArcGIS layers, asset identifiers, related records and organizational access rules. Existing services can be reused where compatible; where a solution requires a different schema, we map fields and plan loading or integration rather than assuming every layer can be connected unchanged.
We agree which system owns each record, who can edit it and how updates reach office and field users. The pilot checks permissions, attachments, relationships and, where required, offline synchronization. Connections to customer-service, enterprise asset management or finance systems are scoped explicitly, including identifiers, update direction and responsibility for failed exchanges.
Where ArcGIS is already in use, we connect the proposed process to existing maps and asset services after checking compatibility. We agree whether the GIS application or an existing service desk, ERP or work-management platform owns the work order. Interfaces define status mappings, duplicate handling and retry ownership; a monitoring alert becomes a task only through the review or automation rules agreed with the operator.
A leak report may identify a street rather than a confirmed pipe defect. We configure the handoff from reported location to field assessment, verified asset and assigned repair. Closure can require the completed action, photographs and follow-up status, while a separate review controls any change to the authoritative network record.
Inspection findings can be routed by asset class, location and agreed priority to the responsible team. We distinguish a reported defect, an approved task and completed work, retaining who reviewed each transition. Work-order status is not evidence that equipment is electrically safe; utility safety and switching procedures remain separate controlled processes.
Several reports of a dark street may concern the same fixture, or a shared cabinet fault. We define how staff review duplicate requests, associate them with the correct assets and assign work without losing the original reports. Repair details distinguish a lamp change, wiring issue and pole damage, giving managers more useful history than a single “closed” status.
A signal complaint needs location, affected component and clear ownership before dispatch. We configure review, assignment, field evidence and supervisor acceptance around the traffic team’s process. A completed physical repair and approval to return an asset to service can be separate steps where the organization requires them.
Turn a blocked-inlet report into a verified inspection and cleaning assignment linked to the correct asset. Capture the obstruction, action taken and remaining issue separately. A completed cleaning task may still need a follow-up inspection or engineering referral when flooding persists.
Route a request to the team responsible for the building or asset, while preserving the requester’s location and description. Configure access arrangements and approvals around occupied spaces and campus schedules. Separate the technician’s completion record from acceptance by the facilities supervisor where required.
Coordinate planned maintenance and reported defects with operating windows, contractor responsibilities and existing work-management systems. Record required permit or isolation references without treating a GIS task as the permit itself. Agree how work completion, unresolved defects and return-to-service approval are passed between teams.
Connect field fault reports and repair tasks to the relevant cabinet, chamber, pole or route segment. Preserve the relationship between the geographic asset and the ticket in the operator’s existing system. Define which team confirms restoration and how discrepancies in the network records are reviewed after field work.
A reported streetlight fault can become a reviewed request, an assigned work order and a completed repair linked to the same asset. The closure record can capture the work performed and any follow-up required.
Automation depends on clear responsibilities and reliable input data. Notifications, offline operation and integrations are defined against the selected platform and agreed project requirements.
Tell us about your scope, available data and the decision or process you want to improve. We will discuss an appropriate next step.
Discuss your operational workflow